Process and Technology Management

New technologies enable state-of-the-art customer controlling.

Prozess Management

We enable continuous customer service and support in order to ensure long-term customer loyalty.

We operate our own defined specialist department for strategy and marketing technology, which means we are able to link marketing activities with cutting-edge information and communication technologies. Establishing such a link is the key to creating a modern CRM system – and a core area of expertise at pdc.

We are constantly on the lookout for new tools and technical developments and we collaborate with a broad range of specialists.


  • Business process strategies
  • Concepts for CRM and omni-channel marketing strategies
  • Support for and implementation of third-party CRM systems
  • CRM design and implementation
  • Systems and solutions for requirements specifications
  • Security concepts – Switzerland/EU
  • Permission concepts – Switzerland/EU


  • Tool implementation, maintenance
  • System management services (e.g. SalesForce, Adobe Campaign)
  • Tool scouting
  • Process management services
  • Open source implementation
  • Development and integration of “odoo”
  • Product management of CRM systems
  • Workshops, training