Process and Technology Management
New technologies enable state-of-the-art customer controlling.
We enable continuous customer service and support in order to ensure long-term customer loyalty.
We operate our own defined specialist department for strategy and marketing technology, which means we are able to link marketing activities with cutting-edge information and communication technologies. Establishing such a link is the key to creating a modern CRM system – and a core area of expertise at pdc.
We are constantly on the lookout for new tools and technical developments and we collaborate with a broad range of specialists.
- Business process strategies
- Concepts for CRM and omni-channel marketing strategies
- Support for and implementation of third-party CRM systems
- CRM design and implementation
- Systems and solutions for requirements specifications
- Security concepts – Switzerland/EU
- Permission concepts – Switzerland/EU
- Tool implementation, maintenance
- System management services (e.g. SalesForce, Adobe Campaign)
- Tool scouting
- Process management services
- Open source implementation
- Development and integration of “odoo”
- Product management of CRM systems
- Workshops, training