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pdc Digital Manager "oTools- Solutions"

oTools-Solutions: Marketing, Kundendialog und -interaktion neu gedacht

Mit den modular aufgebauten oTools-Solutions der pdc lassen sich die Marketing- und Kundendialogprozesse Ihres Unternehmens schnell, effizient und zukunftssicher digitalisieren. Die flexiblen Module können einzeln oder kombiniert eingesetzt werden und passen sich exakt an Ihre bestehenden Strukturen und Ziele an.

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Mit pdc oTools machen Sie Ihr Marketing und Ihren Kundendialog messbar erfolgreicher, skalierbar und bereit für die digitalen Herausforderungen der Zukunft.

oCRM - flexibles CRM-System für effizientes Leadmanagement
oLandingpage - Control, Management of Landing Pages and Forms
oLead - Control, management of lead forms for lead generation
oNotification - Control, Management of Communication and Information Platform Processes
oPreference - Subprocess for Media Preference of Customer Data
oEvent - Control, planning, and orchestration of event and participant management including payment, e-ticketing, etc.
oNurturing - Management, planning, and orchestration of digital, multi-stage campaigns + Sales Automation


pdc Digital Manager - Marketing Interaction Hub (MIH)

Management Frontend & Steuerung Backend Hub - SaaS-Solution für Marketing Kampagnen + Event Interaktionen


Digital Manager als Plattform mit diversen Marketing Solutions wie Kampagnen und Event Modulen zur Steuerung von digitalen Multilevel-Kampagnen und Sales Automation sowie Module für das komplette Management von Events, Veranstaltungen und Partys. pdc bietet diese Tools als SaaS für die Eigennutzung von Aktivitäten oder als Dienstleister zur Umsetzung an.

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Weiter können wir mit dem pdc Digital Manager ihre Geschäftsprozesse, Kundeninteraktionen oder Workflows effizient und schnell modellieren und als spezifische Modul in ihre Umgebung integrieren. Schnittstellen und API zu vielen bekannten OEM - ERP Systeme wie SAP und CRM Systeme wie SalesForce sind vorhanden.


Ein Überblick über die einzelnen Solution-Module, die flexibel einzeln oder in Kombination eingesetzt werden können:

Platform for Digital Customer Interaction - Digital Process Solutions for Help Desk and Ticket Management​​

Digitize all your customer dialogue + customer service business processes with the Customer Interaction Hub (CIH) for customer ticketing management and control of your entire customer service management, as well as the processes with the Business Interaction Hub (BIH) for help desk management of your internal ticket and support control.

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pdc Digital Manager - Fokus Customer Interaction
Management Frontend & Control Backend Hub - SaaS Solution for Help Desk and Ticket Management Interaction


oCustomer-Helpdesk - Management, Planning + Orchestration of Complex Help Desk + Ticketing for Customer Service

Digital Manager as a platform with various modules for the control and management of customers in the area of customer contact centers. pdc uses this as a service provider and offers the modules as SaaS for the in-house use of customer service departments, call centers, and inside sales services.

Furthermore, with the pdc Digital Manager, we can efficiently and quickly model your business processes, customer interactions, or workflows and integrate them as specific modules into your environment. Interfaces and APIs to many well-known OEM ERP systems like SAP and CRM systems like SalesForce are available.

oSalesFlow - Control, Management of Sales Funnel Process
oSurvey - Control, Management of Survey Management
oGoodwillflow - Steuerung, Management von Goodwil Management und Verifizierung
oKnowledge - Control and management of knowledge processes, information management, and information presentation

pdc Digital Manager - Business Interaction Hub (BIH)
Management Frontend & Control Backend Hub - SaaS Solution for Help Desk and Ticket Management Interaction


oBusiness Helpdesk - Management, Planning, and Orchestration of Complex Help Desk and Ticketing for Service Points

Digital Manager as a platform with various modules for the control and management of business interactions in the area of business contact centers. pdc uses this as a service provider and offers the modules as SaaS for the in-house use of customer service departments and business processes for trade groups, digitization of interactions between departments, businesses, organizations, etc.

Furthermore, with the pdc Digital Manager, we can efficiently and quickly model your business processes, customer interactions, or workflows and integrate them as specific modules into your environment. Interfaces and APIs to many well-known OEM ERP systems like SAP and CRM systems like SalesForce are available.



oGoodwillflow - Control, Management of Goodwill Management and Verification
oCourtesyflow - Control, Management of Exchange Management and Verification
oStocklockator - Control, Management of Inventory