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oSurvey

Customer Management - Customer Dialogue + Customer Service
4 febbraio 2025 di
oSurvey
Bleon Pajaziti
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oSurvey - Control, Management of Survey Management


Description
oSurvey is a tool for creating, distributing, and analyzing surveys. It enables companies to collect and evaluate feedback from employees, partners, or customers.

Process Solution
The tool addresses the problem of manual and unstructured survey creation and evaluation. It provides a centralized platform where surveys can be efficiently created, distributed, and analyzed.


Functions

  • Survey creation
  • Customizing Surveys (Questions, Answer Types)
  • Multiple question formats (Multiple Choice, Open Text, Rating Scales)
  • Conditional Logic for Question Branching
  • Personalization of Surveys
  • Mobile-friendly design
  • Multilingual Surveys
  • Anonymous Surveys
  • Integration into existing systems (e.g., CRM, email)
  • Automated reminders for participants
  • Sending surveys via email
  • Timing Plan for Survey Dispatch
  • Real-time analysis of survey results
  • Umfrage-Dashboard für schnelle Übersicht
  • Evaluation in diagrams and graphs
  • Data filtering and segmentation of responses
  • Ergebnisse in verschiedenen Formaten (Tabellen, Diagramme)
  • Response validation and error checking
  • Access control for surveys and results


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